Hurricane Harvey Information

Update From John: 
Over the last six months, I have been solely focused on ensuring Houston families get the funding and relief help they need after Hurricane Harvey, as well as work with state and local officials to improve and modernize Houston’s flood infrastructure to help prevent future flooding disasters.

Either Hurricane Harvey flooded your home, or you know someone whose home was. My mother-in-law and father-in-law and my sister-in-law and brother-in-law were flooded and are still living in a hotel. My brother and sister-in-law are still living in a trailer in their driveway. When the Army Corps opened the floodgates on Addicks and Barker Reservoirs, my brother’s home flooded as did most of his neighbors in Fleetwood and tens of thousands of other west Houston residents along Buffalo Bayou. Homeowners near Brays Bayou were flooded for the third time in three years. As a result, Hurricane Harvey created the largest housing disaster in U.S. history.

I wanted to report to you that I was successful in amending the hurricane relief bill that passed the House to include enough money to finish every federally authorized flood control project in Harris County. Above all else, I am focused on helping our neighbors recover from these terrible floods and rebuilding and expanding our flood control network.  Below is a list of resources available. Please contact me if you need assistance. - John Culberson 

Many District 7 residents have lost their homes or suffered flood damage as a result of Harvey. If you are a victim of the recent flooding in Harris County, resources are available to you. As always, should you need assistance with regard to FEMA benefits, please contact my D.C. office at (202) 225-2571. If your home has flooded, please be sure to also report it to the Harris County office of emergency management here.                     


Partial Repair & Essential Power for Sheltering (PREPS) Program

Have you received a call regarding your eligibility to participate in the Partial Repair & Essential Power for Sheltering (PREPS) program? FEMA’s PREPS program, which is administered through the Texas
General Land Office (GLO) is intended to help FEMA-determined individuals receive assistance with repairs and construction to homes damaged by Hurricane Harvey
.  Read PREPS in 5 STEPS to learn more.

Hotel Stays for Harvey Survivors Extended to MARCH 12, 2018

Eligible Hurricane Harvey survivors receiving Transitional Shelter Assistance (TSA) may receive an extension to stay temporarily in hotels while they look for an alternative place to live. The Transitional Sheltering Program (TSA) deadline has been extended to March 12th, 2018.  There will be a mid-term eligibility review on Feb. 20, 2018. If survivors are unsure of their eligibility status they can:

  • Call the FEMA Helpline at 800-621-3362 (voice, 711 or VRS) or 800-462-7585 (TTY).
  • Log into their account on
    • Visit a Disaster Recover Center (DRC). For DRC locations and hours go to

The Texas General Land Office and FEMA have a Direct Housing helpline. If you need to check your direct housing eligibility, get updates on your direct housing status, or ask questions about the program, you may call: 888-958-0877, Monday through Friday 8 a.m. to 8 p.m.

The Texas General Land Office and FEMA have established a 24/7 maintenance helpline in Texas. The helpline will serve survivors living in mobile homes and travel trailers provided by the GLO/FEMA Direct Housing program. If your direct housing unit is in need of service or repair call: 877-503-6053.           

FEMA makes payments to participating hotels for the room and any applicable taxes (including non-refundable pet fees – up to the maximum allowable room night charge). Applicants are responsible for all other incidental costs (meals, transportation, etc.). Hotels require a government issued photo ID at time of check-in, survivors must adhere to any hotel check-in requirements and may be required to provide a credit card for incidental expenses.

A household of four or fewer members is authorized one hotel room and a household of five or more will be authorized additional rooms (limit four people per room). One member of each household, 18 years or older, must reside in each room.

Applicants with disabilities or who have access and functional needs should check with hotels to ensure appropriate accommodations are available. Those with pets must check with the hotel to see if the hotel accepts pets.

TSA-eligible applicants must find and book their own hotel rooms. The list of participating hotels is available at under the Transitional Shelter Assistance Program link or by calling FEMA at 800-321-3362. For 711 or Video Relay Service, call 800-621-3362. For TTY, call 800-462-7585.

For more information on Hurricane Harvey and Texas recovery, visit the Hurricane Harvey disaster web page at, or Facebook at, the FEMA Region 6 Twitter account at, or the Texas Division of Emergency Management website at

Repair Program for Harvey Survivors

FEMA’s Direct Assistance for Limited Home Repair (DALHR) program provides permanent repairs to homes with significant damage for homeowners who applied for FEMA funding prior to the deadline. FEMA will be responsible for determining eligibility for applicants on a case-by-case basis, prioritizing homeowners who have exhausted all other forms of housing assistance. Harvey survivors without alternative housing options or cost-effective solutions will also be given preference.

Learn More and apply for the program HERE.


Small Business Administration (SBA) has extended the deadline for Hurricane Harvey victims (individuals and businesses) to apply for loans for:

  • Economic Injury (Businesses Only): May 25, 2018

Survivors must read their determination letters from FEMA carefully to understand the reasons for the decision, and have the right to appeal.

If they decide to appeal, survivors need to do so within 60 days from the date of their determination letter. Applicants can submit additional documentation supporting their appeal by mail or by dropping it off at a Disaster Recovery Center.

All appeals must be filed in writing to FEMA. You should explain why you think the decision is incorrect. When submitting the letter, you should include:

*    Full name

*    Date and place of birth

*    Address of the damaged dwelling

*    FEMA registration number

In addition, the letter must either be 1) notarized and include a copy of a state-issued ID card or 2) include the following statement, "I hereby declare under penalty of perjury that the foregoing is true and correct." The applicant must sign the letter.

If someone other than the applicant or the co-applicant writes and submits the letter, there must be a signed statement from the applicant affirming that the person may act on the applicant's behalf. You should keep a copy of the appeal for your records.

Appeal letters must be postmarked or received by fax within 60 days of the date on the determination letter.

By mail:

FEMA - Individuals and Households Program National Processing Service Center

P.O.   Box 10055

Hyattsville MD 20782-7055

By fax:


Attention: FEMA - Individuals and Households Program

For more information on determination letters and appeals, go to

In-Person Help at Disaster Recovery Centers (DRCs)

Although DRCs start opening when registration begins, they continue helping survivors even after the registration period has ended. Applicants who have questions about disaster assistance can visit any Disaster Recovery Center (DRC) in Texas.

To find DRC locations and hours, go to:

Navigating the Road to Recovery

  • Survivors working toward recovery understandably feel more stress. The Substance Abuse and Mental Health Services Administration’s (SAMHSA) 24/7, 365-day-a-year helpline provides immediate crisis counseling for survivors who are experiencing emotional distress related to a natural or human-caused disaster. This toll-free, multilingual and confidential crisis support service is available to all residents in the United States and its territories. Call 800-985-5990, 800-846-8517 (TTY) or text Talk With Us (Spanish-speakers text: Hablanos) to 66746 to connect with a trained crisis counselor.
  • As survivors in Texas rebuild after Hurricane Harvey, some property owners will face the issue of “substantial damage.” That decision is made at a local government level, generally by a building official or floodplain manager. In general:
  • Hurricane survivors who are staying in hotels under the Transitional Sheltering Assistance (TSA) program will receive a phone call, email, or text message if they are eligible to stay past Dec. 12. Guests who are unsure of their continued TSA eligibility and check-out date can:

If you DO NOT have flood insurance: visit and register with FEMA.

  • You may be eligible for a FEMA award of up to a MAXIMUM of $33,000 to cover any of the following: Rental Assistance, Lodging Expense Reimbursement, Home Repair Assistance (To help repair an owner-occupied primary residence, utilities, and residential structure) and Home Replacement Assistance.
  • You will likely also qualify for a low interest loan of up to $200,000 from the Small Business Administration. Your application at will provide information on these loans.
  • You may also be eligible for Transitional Sheltering Assistance which may provide temporary shelter at a qualifying hotel.
  • You may also be eligible for a one time payment of $500 under the Critical Needs Assistance program for critical needs such as fuel, baby formula and clothing. 

Please read this announcement from the U.S. Postal Service regarding mail pick up locations. 

What is “Substantial Damage”?

As survivors in Texas rebuild after Hurricane Harvey, some homeowners will face the issue of “substantial damage” to their residences.
That decision is made at a local government level, generally by a building official or floodplain manager. In general:

FEMA does not make a determination of substantial damage and does not notify any owner of a damage determination. This information is important for property owners deciding whether to –or how to– repair or replace a damaged dwelling, and if additional work such as elevating the structure is needed to comply with local codes and ordinances.

For more on substantial damage, go to For information on NFIP, visit


If you are experiencing a life threatening emergency please dial 911.

  • U.S. Coast Guard: Due to the high call volume they are receiving, the Coast Guard has opened multiple telephone lines. Please stay on the line until you reach an operator: 281-464-4851, 281-464-4852, 281-464-4853, 281-464-4854, 281-464-4855
  • Harris County Evacuation Assistance Registration: 2-1-1 (County wide) 3-1-1 (in Houston)
  • Harris County Office of Emergency Management: 713-881-3100
  • Texas Emergency Assistance Hotline: 1-877-541-7905
  • Social Security Administration: 1-800-772-1213
  • Federal Emergency Management Agency (FEMA): 1-800-621-3362 TTY 1-800-462-7585
  • American Red Cross: 1-866-GET-INFO Or 1-866-438-4636
  • Local American Red Cross: 713-526-8300



Recovery specialists from FEMA, the Small Business Administration, the State and other agencies will be at disaster recovery centers to offer in-person support to individuals and businesses that have been impacted by Hurricane Harvey.

Katy Mills Mall (Fort Bend County)

5000 Katy Mills Circle
Katy TX 77494

Hours of Operation
Mondays - Saturdays: 9 a.m. - 7 p.m.
Sundays: 12 p.m. - 5 p.m.

Bayland Community Center (Harris County)

6400 Bissonnet Street
Houston, Texas 77074

Hours of Operation
Mondays - Saturdays: 9 a.m. - 7 p.m.
Sundays: 12 p.m. - 5 p.m.

Weekly Community Center (Harris County)

8440 Green House Rd.
Cypress, TX 77433

Services: Registration, status update, SBA. Thurs-Sat 9 a.m.-6 p.m.

Services: Registration. Mon-Wed 9 a.m.-6 p.m.

Closed Sundays

Greenspoint Mall (Harris County)

263 Greenspoint Mall
Houston TX 77060

Hours of Operation
Mondays - Saturdays: 9 a.m. - 7 p.m.
Sundays: 12 p.m. - 5 p.m.

Although I cannot override the decisions made by a federal agency, I can often intervene on a person's behalf to answer questions, find solutions, or just cut through the red tape. However, regardless of which agency you need help with, I need a completed privacy authorization form to comply with the provisions of the Privacy Act. My D.C. office can be reached at (202) 225-2571 to answer any questions you have.


The FEMA Individual Assistance Program may provide financial assistance to you to help you recover from damage sustained by hurricane Harvey. Click here for more information on the program and eligibility. Visit to apply.

The Small Business Administration (SBA) provides low-interest disaster loans to homeowners and renters. SBA disaster loans can be used to repair or replace real estate and personal property. Visit for more information and to apply.


The Small Business Administration (SBA) provides low-interest disaster loans to businesses of all sizes as well as private non-profit organizations. SBA disaster loans can be used to repair or replace the following items damaged or destroyed in a declared disaster: real estate, personal property, machinery and equipment, and inventory and business assets. Visit for more information and to apply.

Survivors with questions regarding their applications or the appeals process still have several ways to obtain information:

If you have problems navigating the FEMA application process, or you need assistance with any other federal agency, please contact my D.C. office at (202) 225-2571.

Harris County Flood Control District Administers the FEMA Voluntary Home Buyout Program in Harris County. For information on the program, eligibility, and to apply, click here.


The SBA and the Texas Gulf Coast Small Business Development Center Network have opened Business Recovery Centers to provide a wide range of services to businesses affected by Hurricane Harvey.  Hours are 8 a.m. to 6 p.m. weekdays and 9 a.m. to 4 p.m. weekends unless otherwise noted. The deadline to apply for economic injury is May 25, 2018.

BRC (Harris County)
University of Houston Small Business Development Center Region Office, Bank of America Building
2302 Fannin St., 3rd floor, Suite 200
Houston TX 77002
Mondays-Fridays, 9 a.m.-6 p.m.; Saturdays 9 a.m.-4 p.m.


The SBA has opened Disaster Loan Outreach Centers to meet individually with businesses, homeowners and renters to answer their questions, explain SBA’s disaster loan program, help them complete their applications and close their approved loans.

DLOC Baytown Community Center (Harris County)
2407 Market Street
Baytown, TX 77520
Hours: Mon-Sat, 9 am-6 pm

DLOC St. John Vianney Catholic Church (Harris County)
625 Nottingham Oaks Trail
Houston, TX 77079
Hours: Mon-Sat, 9 am-6 pm

DLOC The Church Without Walls
(Harris County)
5725 Queenston Boulevard
Houston, TX 77084
Hours: Mon-Sat, 9 am-6 pm


The Texas General Land Office (GLO) has launched the informational website "Texas Rebuilds", which is designed for both individuals and local government officials to access information about the disaster assistance housing options available through FEMA. GLO and FEMA have established a partnership to outline the programs and funding mechanisms for the immediate housing needs for the state's initial Hurricane Harvey recovery efforts. The website includes information about the disaster asssitance housing options along with links to register with FEMA, how to contact the FEMA hotline and more. 

Local government immediate disaster assistance housing options include:

Multi-Family Lease and Repair:

  • Direct assistance to repair or improve existing multi-family housing such as apartments in order to provide more housing for survivors.
  • Properties must be three or more units, with each unit providing complete living facilities for cooking, eating, and sanitation. Hotels, motels, and extended stay hotels are not eligible at this time.

Direct Leasing:

  • Enables local governments to lease a property that typically would not be available to the public, such as corporate lodging.
  • Local government enters into the lease agreement on behalf of individuals or households. Various types of housing properties may be eligible.

Manufactured Housing Options (Mobile Homes and Recreational Vehicles):

  • Direct housing places manufactured housing units on private land or commercial pads.
  • Local permitting may apply.
  • Site must be suitable. Hauling and installation included.
  • An inspection of the site to determine suitability will be scheduled.

Partial Repair and Essential Power for Sheltering (PREPS):

  • PREPS provides minor repairs to homes in locations with limited housing options.
  • For eligible properties that have incurred limited damage displacing individuals from their homes.
  • PREPS provides basic, emergency home repairs - not to include finish work.

Direct Assistance for Limited Home Repair

  • Program provides partial repairs to homes with significant damages.
  • Program can include partial repairs to a damaged home where alternative housing is not available or is not cost-effective.
  • FEMA will determine eligibility for permanent housing construction on a case-by-case basis.
  • All other forms of housing assistance must be exhausted before the program can be considered.

To be considered for assistance, individuals affected by Hurricane Harvey must first register at

For shelter, food, clothing, and other emergency assistance, call the Houston American Red Cross at (713) 526-8300 or visit their website.


FEMA’s National Flood Insurance Program has a call center to answer Texas policyholders’ flood insurance questions. Specialists can help with servicing claims, providing general information and offering technical assistance to aid in recovery. To speak with a flood insurance specialist, call 800-621-3362 between 8 a.m. and 6 p.m. Monday through Friday.

The Texas Department of Insurance is also available to answer questions at 1-800-252-3439 or by visting their website. 


Harris County has teams that are working seven days a week to clear debris and assess damages. Fees for storm-related residential home inspections and permits have been waived by the Harris County Commissioners Court. Harris County has established a hotline to answer your questions regarding residential debris, damage assessments, and permitting and inspection questions. You can call them at 713-274-3880 or find additional information here


Harris County - For comprehensive information within Harris County visit To report home flooding, the Harris County office of emergency management has set up a website. 

City of Houston –Houston residents should visit the City of Houston recovery website, or dial 3-1-1 for assistance.

Harris County Flood Control District – For the latest information on the state of Harris County’s watersheds, visit the website or to report house flooding call 713-684-4000. 

Harris County Recovery Network –For questions about general disaster recovery resources available to Harris County residents, please call the Community Services Department team at (713) 696-1998, or visit their website.

Houston Airports - Houston's George Bush Intercontinental Airport and William P. Hobby Airport remain closed until further notice. For updates on the status of the airports, please check for alerts. United and Southwest have put out advisories detailing options for customers to reschedule their itineraries for travel.  


  • To volunteer with high water vehicles or boats:

          Call 713-881-3100 and ask for a Fire Marshal

          Contact RAM at or 865-579-1530.

  • Anyone wanting to be paid for their services:
   or Google “FEMA Industry”

  • For contractors looking for work, they should be directed to the State of Texas purchasing and contracting office:

         512-463-3034, option 1.

  • Independent drivers/haulers:

         Coyote Broker,

          877-6-COYOTE   877-626-9683

  • Group drivers/haulers:

         1-844-GSA-4111   (1-844-472-4111)


Culbertson District 7
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